Terms of Service & Privacy Policy

1. Acceptance of Terms

By accessing and using Caspraa's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Caspraa provides AI-powered WhatsApp order management solutions for businesses. Our service automates the extraction and organization of customer orders from WhatsApp messages into a centralized dashboard.

3. User Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate, current, and complete information during registration
• You are responsible for all activities that occur under your account
• You agree not to use the service for any unlawful purposes

4. Data Processing

By using our service, you consent to the processing of WhatsApp message data for the purpose of order extraction and management. We implement appropriate security measures to protect your data.

5. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may temporarily suspend service for maintenance, updates, or technical issues.

6. Limitation of Liability

Caspraa shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our service.

7. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the service will cease immediately.

1. Information We Collect

• Account Information: Name, email address, phone number, business details
• WhatsApp Data: Messages containing order information that you choose to process
• Usage Data: Information about how you use our service, including analytics
• Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

• To provide and maintain our service
• To process and organize your WhatsApp order data
• To communicate with you about your account and our services
• To improve our service through analytics and feedback
• To comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure data centers, and regular security audits. However, no method of transmission over the internet is 100% secure.

4. Data Retention

We retain your data only for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

5. Third-Party Services

We may use third-party services for analytics, payment processing, and infrastructure. These services have their own privacy policies and we encourage you to review them.

6. Your Rights

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.